DIRECTV Communities

Catch never before seen videos of DIRECTV events and learn about the latest news and offers.

Join the DIRECTV Community

My TV screen is "frozen" or pixelated and I'm seeing an error message that
includes the number "771." What should I do?

771 is an error code that indicates your receiver is having trouble communicating with your satellite dish. As a result, your TV signal may be interrupted.
Solution 1: Check your cables
Check all the connections on the back of your receiver, starting with the SATELLITE IN connection, and make sure they're secure.
Still seeing the error message?
Try Solution 2.
Solution 2: Check your dish
If you can easily see your satellite dish, check to see that there's nothing blocking the line of sight from the dish to the sky. DO NOT climb your roof. If you believe there is something interfering with the signal, please contact us to schedule a service call.

Note: In rare instances, the signal between your dish and the satellite might be temporarily lost due to a severe storm. It will be restored as soon as the storm passes. In the meantime, you can enjoy your favorite movies and shows on your laptop, tablet, and cell phone. Browse shows to watch online now.
Still seeing the error message?
Please call 1-800-531-5000 for assistance.

Was This Helpful?

Very Helpful
Not Helpful

 

We appreciate you taking the time to help us improve our support site. Please take a minute to tell us how we can improve this answer to better serve you. Important: Comments are collected and periodically reviewed to help us improve answers in our knowledgebase. Due to the volume of feedback we receive, we are not able to respond to comments submitted here. If you require a response, please refer to our Contact Us page for ways you can contact DirecTV or click "email us" after you close this screen.