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On-Screen Error Messages: Please Insert Valid Access Card

Possible causes

  • Defective access card.
  • Access card is not properly inserted.

Solutions

  • If you have not yet activated this access card, call customer service at 1-800-531-5000 to activate it.
  • Reset you receiver by turning it off and unplugging it. After 15 seconds, plug it back in and turn it on.
  • Finally, try refreshing your service by clicking here.

More Help
If the problem persists, call customer service at 1-800-531-5000.

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