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How to troubleshoot no sound with picture

Problem
Video with no audio.

Solution
  • Check the TV volume and make sure MUTE is turned off. Check the cables between your receiver, TV, and stereo system for cracks, wear, or fraying. Make sure that your surround sound system is working by testing audio from alternate sources. Some programs are broadcast in Dolby Digital sound: your system may not support this format. Refer to your surround sound system's user guide for cable diagrams.
  • If the issue persists, reset your receiver using the red button behind the access card door, or by unplugging the receiver from the power source for 15 seconds.

 

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