On some DIRECTV receivers there is a reset button inside of the access card door. If your receiver has a reset button, you can simply press it to reset your receiver. If there is not a button inside the access card door or pressing the button does not correct the problem, try these steps to reset your receiver:
- Leave the receiver box on.
- Unplug the receiver from the electrical outlet. (If your receiver's light is still on, you have pulled the wrong plug.)
- Leave the receiver unplugged for 15 seconds.
- Reconnect it to the electrical outlet and return to normal viewing.
If you are still having problems, you can find more help in the Troubleshooting section of our Technical Forums at forums.directv.com, or you can call us at 1-800-531-5000 and select the option for technical assistance. Technical support is available 24 hours a day as we always want to be available to assist our customers in the rare event that a technical problem arises.