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Can I restore my service after a hurricane or tornado?

DIRECTV is prepared to use its technology and resources to aid communities in crisis. Because the DIRECTV signal remains on-air during many natural disasters, people can rely on our service for news and information.

In the aftermath of a hurricane or tornado, you can restore some of your basic DIRECTV service temporarily while you're waiting for a DIRECTV technician to assist you.

Checklist to regain some DIRECTV service:
• A satellite dish is still present, complete and can be safely accessed
• A clear view to the southern sky for set-up
• Metal tripod stand (if original roof mounting position is unavailable)
• Coaxial cable (50 ft.)
• Compass
• Level
• Wrenches and screwdriver
• Electricity available from your electric utility provider

Channels you may be able to restore:
• Likely just channels from our primary satellite (national standard definition channels and a few HD channels)
• Possibly some additional HD or local channels (if alignment is optimized, but usually requires special equipment)

You can find information and ask questions about restoring your service at http://forums.directv.com.

Note: DIRECTV is unable to complete a service call without power so make sure the power is restored before calling to set up a service call.

Additional support resources:

http://www.directv.com/dishpoint

http://www.directv.com/manuals

http://support.directv.com

satcalculator.freehostia.com/



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