DIRECTV is prepared to use its technology and resources to aid communities in crisis. Because the DIRECTV signal remains on-air during many natural disasters, people can rely on our service for news and information.
In the aftermath of a hurricane or tornado, you can restore some of your basic DIRECTV service temporarily while you're waiting for a DIRECTV technician to assist you.
Checklist to regain some DIRECTV service:
• A satellite dish is still present, complete and can be safely accessed
• A clear view to the southern sky for set-up
• Metal tripod stand (if original roof mounting position is unavailable)
• Coaxial cable (50 ft.)
• Wrenches and screwdriver
• Electricity available from your electric utility provider
Channels you may be able to restore:
• Likely just channels from our primary satellite (national standard definition channels and a few HD channels)
• Possibly some additional HD or local channels (if alignment is optimized, but usually requires special equipment)
You can find information and ask questions about restoring your service at http://forums.directv.com.
Note: DIRECTV is unable to complete a service call without power so make sure the power is restored before calling to set up a service call.
Additional support resources: