DIRECTV Communities

Catch never before seen videos of DIRECTV events and learn about the latest news and offers.

Join the DIRECTV Community

What should I do if some of the channels are missing?

First make sure your channel settings are set according to your programming package. Tap the Settings gear icon, then tap on Channel Settings. If you are not subscribed to HD programming, check that the option to hide SD duplicate channels is OFF. If you subscribe to HD programming, make sure that Hide All HD is OFF. Remember that OTA (over the air) channels are not displayed on the tablet. If you are still missing channels or getting a message that states you are not subscribed to channels that are part of your programming package, contact directv.com/email for assistance.

 

Was This Helpful?

Very Helpful
Not Helpful

 

We appreciate you taking the time to help us improve our support site. Please take a minute to tell us how we can improve this answer to better serve you. Important: Comments are collected and periodically reviewed to help us improve answers in our knowledgebase. Due to the volume of feedback we receive, we are not able to respond to comments submitted here. If you require a response, please refer to our Contact Us page for ways you can contact DirecTV or click "email us" after you close this screen.