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Technical Forum
Have a technical question about your DIRECTV® System? Visit the Technical Forum and get answers from other users, as well as DIRECTV administrators. Share your knowledge as well.
DIRECTV for Business
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How long will it take to get my DIRECTV equipment?
Your installer will deliver your equipment on the scheduled installation date. Installation dates are generally available between 24 and 72 hours of when you place your order.
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Lease Offers for Equipment
All DIRECTV equipment offers are for leased equipment only. Equipment costs, particularly for advanced products such as HD and/or DVR receivers, can be sizable and we believe...
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What is included with a professional installation?
With DIRECTV you can count on receiving a professional installation from a highly trained installer, who will properly mount, align and peak your dish on your roof, balcony or...
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What should I do before making a professional installation appointment?
Before your installation date, make sure that you've completed the items on the following list: Room Selection - Pick the room(s) where you'd like to watch DIRECTV...
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Is installation included on additional receivers that I order online?
No, free installation is available in most but not all cases. You will see an installation line item detailing charges during the order process.
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Can I install DIRECTV myself or should I hire someone?
We recommend taking advantage of our affordable professional installation. Our customers who engage a pro typically have fewer technical concerns after installation. If you decide...
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Where can I get a DIRECTV system?
It's easy to order now at directv.com! You can also order from an online retailer, a local dealer or by calling DIRECTV at 1-800-347-3288 (6 a.m. to 3 a.m. ET, daily).
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I bought a used DIRECTV® System from a friend. What should I do about installation and activation?
We've found that new customers are happier with a new, professionally installed system, so we don't usually sign up new customers with a used system. We suggest you check out our...
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How can I cancel an order after I've placed it?
To cancel your order, please call DIRECTV at 1-888-355-7530.
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How do I choose between professional and self-installation?
Whether you're signing up for DIRECTV® Service for the first time or upgrading your equipment, professional installation is an easy and affordable way to get the job done right...
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Why lease the DIRECTV equipment?
As the technology in our receivers becomes more advanced, leasing allows us to continue to provide the latest equipment to you — at minimal cost. Leasing also permits...
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Self-Installation Guide: Sony-manufactured DIRECTV Receivers
Guides for the self-installation of Sony-manufactured DIRECTV Receivers are available below. Select the type of installation you wish to perform and then click to download the...
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Can I get a DIRECTV System from a retailer and schedule an installation online?
No. When you order a DIRECTV System from a retailer, the retailer will arrange an installation date and time with you.
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What can I expect from professional installation?
DIRECTV installation is fast, straightforward and comprehensive. The DIRECTV installer will completely install your DIRECTV® System for you. This includes installing a...
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Bill Is Higher Than Expected
There are a few reasons your bill amount may be different than you expected: Rebates. If you took advantage of a rebate offer when you signed up with DIRECTV, you need to submit...