If you see a “Request a Service Interruption Extension” window, you’re eligible for a service interruption extension. Just select your expected payment date and click Submit.
Please note: If you see a “Promise to Pay” window, you’re NOT eligible for a service interruption extension. Your service will be interrupted on the scheduled date unless we receive your payment by then. A Promise to Pay is a way for you to let us know when you will be making a payment. If your account is past due, it will temporarily stop call attempts.
For more information, please contact us.