If you will not be using your DIRECTV service and would like to temporarily suspend your account, please call us at 800.531.5000. Say “suspend services” at the voice prompt and the automated system will complete your request.
Reasons you might put your service on hold include:
Going away on vacation
You have a second home and only need service for part of the year
You are moving or relocating to a new location and it will be a while before you can have DIRECTV service at your new home
Requirements for putting your service on hold.
Zero balance on your bill
Customers with only 1 account are allowed a maximum of 2 suspend requests every 12 months
Customers with 2 or more accounts are allowed a maximum of 4 suspend requests per account every 12 months
Total time with service suspended per 12 month period cannot exceed 6 months
The minimum time for an account suspend is 30 days
Additional reminders about putting your service on suspension:
Service agreements are extended for the amount of time the account is in suspension. For example: Your service agreement expires in June, but then you suspended the account for 4 months. The updated service agreement now ends in October.
Recurring or promotional credits don’t get extended. For example: You currently have 6 months left of a $10 for 12 months credits offer, but suspend your account for 2 months. You will forfeit the credits during the time in suspend. Your account will receive the remaining 4 months of credits when it is reinstated from suspension.
If there is an active sports subscription installment payment on the account, any remaining multi-pay charges are billed to your account when it’s reinstated from suspension even if the season has ended.