Why can’t I make changes in My Account on directv.com?
We are upgrading your account management experience to myAT&T. This process may take up to 3 days to complete. During this time, the following account functions will not be available:
To pay your bill or make changes to your account during this time, call us at 800.531.5000.
How will I be able to manage my account after upgrading my account management experience to myAT&T?
After the upgrade, you’ll be able to manage your DIRECTV account on att.com or your mobile device using the myAT&T app. To download the app, text MYATT to 556699 or go to your app store.
Will this change how I watch DIRECTV?
Your DIRECTV entertainment experience will not change. You’ll be able to view at home, stream your favorite TV shows and movies at DIRECTV.com/entertainment, and watch on the go with the DIRECTV app.
Where can I find out more about my upgraded account management experience to myAT&T?
To learn more about MyAccount move to att.com, go to att.com/directvaccountmove.