How do I manage my DIRECTV account after it’s upgraded to

Why can’t I make changes in My Account on

We are upgrading your account management experience to myAT&T. This process may take up to 3 days to complete. During this time, the following account functions will not be available:

  • Order new equipment, modify an existing equipment order, or cancel an order
  • Make a payment. Don’t worry! Late payment fees will not be charged during this period.
  • Manage Paperless Billing or Auto Bill Pay
  • Activate or deactivate your receiver
  • Make changes to your programming package or add-ons
  • Refer a friend

To pay your bill or make changes to your account during this time, call us at 800.531.5000.


How will I be able to manage my account after upgrading my account management experience to myAT&T?

After the upgrade, you’ll be able to manage your DIRECTV account on or your mobile device using the myAT&T app. To download the app, text MYATT to 556699 or go to your app store.


Will this change how I watch DIRECTV?

Your DIRECTV entertainment experience will not change. You’ll be able to view at home, stream your favorite TV shows and movies at, and watch on the go with the DIRECTV app.


Where can I find out more about my upgraded account management experience to myAT&T?

To learn more about MyAccount move to, go to