How do I manage my DIRECTV account after it’s upgraded to ATT.com?

Why can’t I make changes in My Account on directv.com?

We are upgrading your account management experience to myAT&T. This process may take up to 3 days to complete. During this time, the following account functions will not be available:

  • Order new equipment, modify an existing equipment order, or cancel an order
  • Make a payment. Don’t worry! Late payment fees will not be charged during this period.
  • Manage Paperless Billing or Auto Bill Pay
  • Activate or deactivate your receiver
  • Make changes to your programming package or add-ons
  • Refer a friend

To pay your bill or make changes to your account during this time, call us at 800.531.5000.

 

How will I be able to manage my account after upgrading my account management experience to myAT&T?

After the upgrade, you’ll be able to manage your DIRECTV account on att.com or your mobile device using the myAT&T app. To download the app, text MYATT to 556699 or go to your app store.

 

Will this change how I watch DIRECTV?

Your DIRECTV entertainment experience will not change. You’ll be able to view at home, stream your favorite TV shows and movies at DIRECTV.com/entertainment, and watch on the go with the DIRECTV app.

 

Where can I find out more about my upgraded account management experience to myAT&T?

To learn more about MyAccount move to att.com, go to att.com/directvaccountmove.