Hi! How can we help you?
Please sign in
for a more personalized experience.


What are DIRECTV's customer care hours of operation?


Email Us

We will get back to you within 24 hours.

English or Spanish

Call Us

Customer Service

1-800-531-5000 | Pay Bill | Order Movies | Refresh Your Receivers

General support is available 8am - 1 am EST, 7 days a week

Technical support is available 24 hours a day, 7 days a week


Order online 24 hours a day, 7 days a week

Or Call 1-855-838-4388: agents available 8am - 1am EST, 7 days a week

Hearing-Impaired Customers

1-800-779-4388 (compatible TTY equipment required

If you use a Telecommuniation Relay Services (TRS), call 1-800-531-5000

Order DIRECTV for Your Business

Contact a DIRECTV for Business specialist

Looking for other contact information? Click here.

Was This Helpful?

We're sorry to hear that. Please contact us.
We appreciate you taking the time to help us improve our support site. Please take a minute to tell us how we can improve this answer to better serve you. Important: Comments are collected and periodically reviewed to help us improve answers in our knowledgebase. Due to the volume of feedback we receive, we are not able to respond to comments submitted here. If you require a response, please refer to our Contact Us page for ways you can contact DirecTV or click "email us" after you close this screen.

Related Questions

  • There are two ways you can reset your receiver: Method 1: Press the Reset button On some DIRECTV receivers there is a red reset button located inside the access card door on the front panel. Pres...
  • Chat with Us Our chat team is here to help from 6 am to Midnight CT.  Look for the Chat window at the bottom of the page. If you do not see it, our Chat Agents are currently assisting other custo...
  • If you cancel your service or if your account was deactivated because you did not maintain the minimum programming requirements, you will be charged a deactivation fee of $15. If you cancel before ...
  • 771 is an error code that indicates your receiver is having trouble communicating with your satellite dish. As a result, your TV signal may be interrupted. In rare instances, the signal between ...
  • You can purchase Pay Per View movies (also known as DIRECTV CINEMA movies) to watch on your TV in a few different ways. Order from your receiver with your remote control ...
Still need help? Contact us.