Hi! How can we help you?
Please sign in
for a more personalized experience.

Search

I get an error message when I try to launch the DIRECTV Phone App. What should I do?

Print

First, check to make sure that you are connected to WiFi, Edge, or a 3G network and have good signal strength (at least one bar). If you believe you are connected but still get the error, try to open a web page in your phone web browser, then wait a few minutes before retrying the DIRECTV Phone App. If you can't open a web page, this means you are not successfully connected to a network.

 

Was This Helpful?

 
We're sorry to hear that. Please contact us.
We appreciate you taking the time to help us improve our support site. Please take a minute to tell us how we can improve this answer to better serve you. Important: Comments are collected and periodically reviewed to help us improve answers in our knowledgebase. Due to the volume of feedback we receive, we are not able to respond to comments submitted here. If you require a response, please refer to our Contact Us page for ways you can contact DirecTV or click "email us" after you close this screen.

Related Questions

Still need help? Contact us.