Hi! How can we help you?
Please sign in
for a more personalized experience.

Search

I have the right equipment for HD, but the picture looks the same as what I'm used to. Why is that?

Print
Often, people who think they're watching TV in high definition are actually watching it in standard definition. To enjoy DIRECTV HD, please make sure all the following conditions are met:
  • You have an HD-ready television with a resolution of at least 720p
  • You have a DIRECTV HD® Receiver or DIRECTV Plus® HD DVR Receiver that is set to an HD resolution.
  • Your HD receiver is properly connected to your HDTV with an HDMI cable or component cables. Learn how to connect your receiver to your TV
  • You're watching a program on an HD channel that is broadcast in HD (if you're not sure, check if the show you're watching has an HD icon in The Guide).

 

 

Was This Helpful?

 
We're sorry to hear that. Please contact us.
We appreciate you taking the time to help us improve our support site. Please take a minute to tell us how we can improve this answer to better serve you. Important: Comments are collected and periodically reviewed to help us improve answers in our knowledgebase. Due to the volume of feedback we receive, we are not able to respond to comments submitted here. If you require a response, please refer to our Contact Us page for ways you can contact DirecTV or click "email us" after you close this screen.

Related Questions

  • Before you begin, check if your DIRECTV receiver and TV are standard definition (SD) or high definition (HD). This will help you determine what cable to use to connect your receiver directly to yo...
  • To optimize your viewing experience, press the FORMAT button on your DIRECTV remote control. Keep pressing this button until you see "720p," "1080i," or "1080p" on your screen. If your remote is no...
  • The first time you select a 1080p program, your receiver will automatically perform a resolution test to check for the correct TV resolution. Your TV must be connected to your receiver with an HDMI...
  • It really depends on screen size. Some standard-definition programming may look a little sharper and cleaner on your HDTV set, but more often, it looks worse. That's because all the little flaws an...
  • An HDMI cable connects digital audio/video devices to each other so that data can be transmitted from one device to the other. For example, a DIRECTV receiver, DVD player, Blu-ray™ Disc player, o...
Still need help? Contact us.