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My TV screen is "frozen" or pixelated and I'm seeing an error message that includes the number "771." What should I do?

771 is an error code that indicates your receiver is having trouble communicating with your satellite dish. As a result, your TV signal may be interrupted. To resolve this issue, follow the steps or watch the video below.
Solution 1: Check your cables
ImageCheck all the connections on the back of your receiver, starting with the SATELLITE IN connection, and make sure they're secure.
Still seeing the error message?
Try Solution 2.
Solution 2: Check your dish
ImageIf you can easily see your satellite dish, check to see that there's nothing blocking the line of sight from the dish to the sky. DO NOT climb your roof. If you believe there is something interfering with the signal, please contact us to schedule a service call.

Note: In rare instances, the signal between your dish and the satellite might be temporarily lost due to a severe storm. It will be restored as soon as the storm passes. In the meantime, you can enjoy your favorite movies and shows on your laptop, tablet, and cell phone. Learn how.
Still seeing the error message?
Please call 1-800-531-5000 for further assistance.

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