Hi! How can we help you?
Please sign in
for a more personalized experience.


DIRECTV Error Code 771


771 is an error code that indicates your receiver is having trouble communicating with your satellite dish.
As a result, your TV signal may be interrupted.

In rare instances, the signal between your dish and the satellite might be temporarily lost due to a severe storm. If you are currently experiencing heavy rain, hail, or snow, please wait for it to pass before proceeding with the steps below. In the meantime, you can still enjoy your favorite entertainment—live or On Demand—on your laptop, tablet, or cell phone.

If there are no severe weather conditions in your area and you’re seeing the 771 error on all your receivers, please call 1-800-531-5000 for further assistance. If only some receivers are affected, but not all, please proceed with the steps below. You need to be home to troubleshoot.

Step 1

Your cables may be loose. Check all the connections between your receiver and the wall outlet, starting with the SAT-IN (or SATELLITE IN) connection, and make sure they're secure.

Note: If you have any adaptors connected to the cable, please check them as well.

Step 2

You may have a SWiM Power Inserter (pictured on the right) attached to the DIRECTV cable coming from your dish. Unplug it from the electrical outlet, wait for 15 seconds, and plug it back in.

Note: Do not plug in the SWiM Power Inserter to a power outlet that can be turned off.

Step 3

If you can easily see your satellite dish, check to see that there's nothing blocking the line of sight from the dish to the sky. DO NOT climb your roof. If you can’t safely remove the obstruction, please contact us to schedule a service call.

Still having issues?
Please call 1-800-531-5000 for assistance.

Was This Helpful?

We're sorry to hear that. Please contact us.
We appreciate you taking the time to help us improve our support site. Please take a minute to tell us how we can improve this answer to better serve you. Important: Comments are collected and periodically reviewed to help us improve answers in our knowledgebase. Due to the volume of feedback we receive, we are not able to respond to comments submitted here. If you require a response, please refer to our Contact Us page for ways you can contact DirecTV or click "email us" after you close this screen.

Related Questions

  • This number is an error code that indicates your receiver is having trouble communicating with your satellite dish. As a result, your TV signal may be interrupted. Follow the steps below to correc...
  • This error might be caused by one of the following situations: The channel you're trying to watch is not included in your programming package. Your receiver is not processing the programming info...
  • There are two ways you can reset your receiver: Method 1: Press the Reset button On some DIRECTV receivers there is a red reset button located inside the access card door on the front panel. Pres...
  • In rare instances, you may see a message with an error code on your TV screen. In most cases, you can easily resolve the issue yourself by following our step-by-step troubleshooting instructions. S...
  • On-Screen Error Code 722 : Service Expired Error Code 722 means your DIRECTV® receiver may not have the programming information for the channel you're trying to view. To get your channels back as...
Still need help? Contact us.