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I see a message on my TV screen that says, "Channel Not Purchased (721)." What should I do?

This error might be caused by one of the following situations:
  • Channel you're trying to watch is not included in your programming package
  • Your receiver is not processing the programming information on this channel

To resolve this issue, follow the steps below or watch this video.

Solution 1: Check your channel lineup
ImageOn the My Overview page, click Print Channel Lineup.
ImageIf the channel you're trying to watch is not included in your programming package, you can easily upgrade your package online by clicking Change Package.
Still seeing the error message?
Try Solution 2.
Solution 2: Refresh your service
ImageMany issues, such as missing channels, can be fixed by "refreshing" your service. This can be done online.
Still seeing the error message?
Try Solution 3.
Solution 3: Reset your receiver
ImageUnplug your receiver's power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
ImagePress the Power button on the front panel of your receiver. Wait for your receiver to reboot.
Still seeing the error message?
Please call 1-800-531-5000 for assistance.

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