To resolve the issue yourself, follow the steps below or watch the video.
On the My Overview page, click Print Channel Lineup.
If the channel you're trying to watch is not included in your programming package, click Change Package to easily upgrade your package.
Many issues, such as missing channels, can be fixed by “refreshing” your receiver. Please visit the My Equipment page and then select the “Refresh Receiver” link next to the receiver you’re having trouble with.
Unplug your receiver's power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
Press the Power button on the front panel of your receiver. Wait for your receiver to reboot.
Go to My Equipment to refresh your receiver again.
Please call 1-800-531-5000 for assistance.