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I don't get a clear picture on my TV screen. What should I do?

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If your TV screen is solid black, green, or blue, try Solution 1 below. If your screen is "snowy" or you're seeing wavy lines or overlapping images, try this.
Solution 1: Press the INFO button on your remote control
ImageMake sure your TV and your receiver are both on.
ImagePress the INFO button on your remote control. Do you see a banner showing a program title and description at the top of the screen? If so, your receiver is working.
ImageTune to another channel, one that you normally watch.
Still not seeing a clear picture?
Try Solution 2.
Image
Solution 2: Check that your TV is set on the right input
ImageOn your DIRECTV remote control, press the TV Input button to cycle through TV inputs (Component, HDMI, etc) until you see a clear picture. If nothing happens when you press the button, program your DIRECTV remote to control your TV Input, then try again.
Still not seeing a clear picture?
Try Solution 3.
Image
Solution 3: Reset Your Receiver
ImageUnplug your receiver's power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
ImagePress the Power button on the front panel of your receiver. Wait for your receiver to reboot.
Still not seeing a clear picture?
Please call 1-800-531-5000 for assistance.
Image

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