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What should I do if I see "No Signal" or if my TV screen has turned black, blue, or gray?

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Before you begin troubleshooting, press INFO on your remote control. If you see a banner showing a program title and description at the top of the screen, try this.

Proceed with the troubleshooting steps below only if you’re seeing:
  • Black, blue, or gray screen
  • "No Signal" message without the DIRECTV logo
Note: If your TV screen appears "frozen" or you're seeing wavy lines or overlapping images, try this.
Solution 1: Check that your TV is set on the right input
ImageTurn your TV and receiver off and back on.
ImageUsing your DIRECTV remote control, press the TV Input button to cycle through TV inputs (Component, HDMI, etc) until you see a picture. If nothing happens when you press the button, try programming your DIRECTV remote to control your TV Input and try again.

Note: You can also try changing the TV Input using your TV remote.
Still not seeing a clear picture?
Continue to Solution 2.

Image
Solution 2: Reset Your Receiver
ImageOn some DIRECTV receivers there is a red reset button located inside the access card door on the front panel. Press it, then wait for your receiver to reboot.

Note: If you cannot locate the red reset button or your receiver does not have one, unplug the receiver’s power cord from the electrical outlet, wait 15 seconds, and plug it back in. Then press the Power button on the front panel of your receiver and wait for your receiver to reboot.
Image
Still having issues?
Please call 1-800-531-5000 for assistance.

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