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Can I reschedule or cancel an installation or a service call appointment online?


Yes, you can reschedule an equipment installation or a service call appointment online anytime. But you can only cancel service call appointments. To cancel an equipment installation appointment, please call us at 1-800-531-5000.

Step 1

Sign in to your DIRECTV account.

Note: You can also sign in by placing your mouse over "My Account" above the main navigation.

Enter your DIRECTV account username and password and click "Sign In to My Account". If you don't have an online account, click "Register".

Step 2

Place your mouse over "My Account" and select "My Bills & Transactions".

Step 3

To reschedule an equipment installation, click "Orders." Then click "Reschedule" and follow the instructions. If you would like to cancel and installation appointment, please call us at 1-800-531-5000.
To reschedule or cancel a service call, click “Service Calls.” You’ll see a list of all the past and pending Service Calls. Click "Reschedule" or "Cancel Appointment" and follow the instructions.

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