Hi! How can we help you?
Please sign in
for a more personalized experience.


Why is my bill higher than I expected?


You can see any changes in your bill in the What Changed Since Last Month? section of your paper bill statement.

Here are a few reasons why your bill amount may be different than you expected:

  • You ordered a DIRECTV CINEMA movie or Pay Per View event
  • You have a balance from last month’s bill
  • You added additional equipment or you upgraded your current equipment (e.g., You upgraded an SD receiver to Genie, or you added a Genie Mini)
  • You incurred additional fees (e.g., Phone transaction fee, late fee, disconnection fee, Protection Plan cancellation fee, etc.)
  • A promotional offer or a rebate period has ended (e.g., Three months of free HBO or Showtime offer, Bundle credit, etc)
  • You’re subscribed to a sports package that was automatically renewed for the next season
  • Your regional sports fees  have increased due to programmer costs or because you moved to a new area
  • You received additional services or made changes to your account at the time of installation
  • Credits to your account haven’t been applied yet
  • You’re no longer eligible for an Internet bundle credit because you disconnected one of the services or switched to an ineligible base TV package
  • You have partial charges and credits due to service changes made in the middle of the billing period

For more information on how to read your bill, click here.

Was This Helpful?

We're sorry to hear that. Please contact us.
We appreciate you taking the time to help us improve our support site. Please take a minute to tell us how we can improve this answer to better serve you. Important: Comments are collected and periodically reviewed to help us improve answers in our knowledgebase. Due to the volume of feedback we receive, we are not able to respond to comments submitted here. If you require a response, please refer to our Contact Us page for ways you can contact DirecTV or click "email us" after you close this screen.

Related Questions

  • Yes, you can. Just follow the steps below. Did you know? Paperless Billing is a great way to save time, reduce clutter, and help the environment. Enroll now Step 1 Sign in to your DIRECTV acco...
  • We’ll bill you for a full month of service at the start of your billing cycle. So, for example, if your billing cycle starts on June 15th, DIRECTV will bill you from June 15th through July 14th. ...
  • Ver en español We’ve designed your bill to be easy to understand. It is clearly divided into two main parts. The first page provides you with an at-a-glance summary of your account, including...
  • You can easily update your billing preferences on directv.com. First, sign in to your DIRECTV account. Note: You can also sign in by placing your cursor over My Account above the main navigation. ...
  • If you cancel your service or if your account was deactivated because you did not maintain the minimum programming requirements, you will be charged a deactivation fee of $15. If you cancel before ...
Still need help? Contact us.