Please note: If you see a “Promise to Pay” window, you’re NOT eligible for a service interruption extension. Your service will be interrupted on the scheduled date unless we receive your payment by then. A Promise to Pay is a way for you to let us know when you will be making a payment. If your account is past due, it will temporarily stop call attempts.
To request an extension by phone, please call us a 1-800-531-5000. At the main menu say, “I need a Payment Extension.”