Hi! How can we help you?
Please sign in
for a more personalized experience.


On-Screen Error Messages: Please Call Customer Service X711


Possible causes

  • Your receiver has not been activated for DIRECTV® service.
  • Your receiver has received only part of the data it needs to decode our satellite signal.


  • If the channel you are trying to watch is part of the programming package you subscribe to, resetting your receiver can fix the problem.
  • Turn off the receiver. Then unplug it from the outlet or power strip.
  • Wait 15 seconds, then plug your receiver back in and turn it on.
  • If the channel you are trying to watch is part of a subscription that has expired, renew your programming package online or call 1–800–531–5000.
  • Finally, try refreshing your receiver online. Please visit the My Equipment page and then select the “Refresh Receiver” link next to the receiver you’re having trouble with.

More help
If the problem persists, call customer service at 1–800–531–5000.

Was This Helpful?

We're sorry to hear that. Please contact us.
We appreciate you taking the time to help us improve our support site. Please take a minute to tell us how we can improve this answer to better serve you. Important: Comments are collected and periodically reviewed to help us improve answers in our knowledgebase. Due to the volume of feedback we receive, we are not able to respond to comments submitted here. If you require a response, please refer to our Contact Us page for ways you can contact DirecTV or click "email us" after you close this screen.
Still need help? Contact us.