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On-Screen Error Messages: Please Call Customer Service X711

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Possible causes

  • Your receiver has not been activated for DIRECTV® service.
  • Your receiver has received only part of the data it needs to decode our satellite signal.

Solutions

  • If the channel you are trying to watch is part of the programming package you subscribe to, resetting your receiver can fix the problem.
  • Turn off the receiver. Then unplug it from the outlet or power strip.
  • Wait 15 seconds, then plug your receiver back in and turn it on.
  • If the channel you are trying to watch is part of a subscription that has expired, renew your programming package online or call 1–800–531–5000.
  • Finally, try refreshing your service by clicking here.

More help
If the problem persists, call customer service at 1–800–531–5000.

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