Hi! How can we help you?
Please sign in
for a more personalized experience.


How do I know if I have an HD-capable receiver?


If you open the access card front door panel located on the bottom right corner of your receiver, you'll find a white sticker with the model number. You must have an H20 or above or HR20 or above to receive DIRECTV HD programming. You can also check your receiver's model on your On-Screen Menu. Just press and hold the INFO button on your remote control.

Was This Helpful?

We're sorry to hear that. Please contact us.
We appreciate you taking the time to help us improve our support site. Please take a minute to tell us how we can improve this answer to better serve you. Important: Comments are collected and periodically reviewed to help us improve answers in our knowledgebase. Due to the volume of feedback we receive, we are not able to respond to comments submitted here. If you require a response, please refer to our Contact Us page for ways you can contact DirecTV or click "email us" after you close this screen.
Still need help? Contact us.