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Can I activate a used receiver?


DIRECTV allows the activation of used receivers under certain conditions, including the following:

  • The used receiver cannot be active on another DIRECTV account.
  • The used receiver must be a previously owned unit; if the receiver was previously leased on an account it cannot be activated and must be returned to DIRECTV.
  • The receiver must have a Receiver ID Number; older models without an Receiver ID Number cannot be reactivated because they do not support DIRECTV's current technology.

To verify whether a receiver is eligible for activation on your account, please call us at 1-800-531-5000 between 8 AM and 1 AM ET. If you meet all of these criteria, we’ll then send you a new access card as a new card is required for activation, and a postage-paid envelope to return the old card. Please note that a $20 fee will apply for the new card.

Note: Eligible used receivers cannot be activated online. Once you receive the new access card and have installed the receiver, call us at 1-800-531-5000 to activate. Make sure to mention that you have pre-owned equipment and want to activate programming on it.


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