• You can find your account information near the top of your DIRECTV bill, just above the "Summary" section.
• Look for the address listed under the heading "For Service at." It is important that you use this "Service Address" ZIP code as well as the phone number you have on record with us. If you continue having trouble, please contact us.
Make sure that your email includes your DIRECTV account number, phone number, ZIP code, and email address you are trying to register. You should also include the exact error message that you received.