Hi! How can we help you?
Please sign in
for a more personalized experience.

Search

What should I do if I’m having problems registering or signing in to my account on directv.com?

Print
In order to create an online account on directv.com, you must enter your account information exactly as it appears on your DIRECTV bill.

• You can find your account information near the top of your DIRECTV bill, just above the "Summary" section.

• Look for the address listed under the heading "For Service at." It is important that you use this "Service Address" ZIP code as well as the phone number you have on record with us. If you continue having trouble, please email us.

Make sure that your email includes your DIRECTV account number, phone number, ZIP code, and email address you are trying to register. You should also include the exact error message that you received.

Was This Helpful?

 
We're sorry to hear that. Please contact us.
We appreciate you taking the time to help us improve our support site. Please take a minute to tell us how we can improve this answer to better serve you. Important: Comments are collected and periodically reviewed to help us improve answers in our knowledgebase. Due to the volume of feedback we receive, we are not able to respond to comments submitted here. If you require a response, please refer to our Contact Us page for ways you can contact DirecTV or click "email us" after you close this screen.

Related Questions

  • Here's how to update your email address on directv.com. Step 1 Sign in to your DIRECTV account Note: You can also sign in by placing your mouse over "My Account" above the main navigation. Ent...
  • Your username is the email address you used to create your directv.com account. If you don't remember it, just follow the steps below. Step 1 Place your mouse over "My Accou...
  • With an online account, you can view statements, pay your bill, upgrade your service, and much more online--all with just a few clicks. Step 1 Go to directv.com and click "Register." Ste...
  • To change your password on directv.com, just follow these simple steps: Go to directv.com and sign in to your account Select "Change Password" in the Quick Links section under My Account Info Clic...
  • To retrieve your directv.com password, you will need the email address you used to create your directv.com account. If you don't remember it, click here. If you do, follow the steps below. Step ...
Still need help? Contact us.