Hi! How can we help you?
Please sign in
for a more personalized experience.


What should I do if I’m having problems registering or signing in to my account on directv.com?

In order to create an online account on directv.com, you must enter your account information exactly as it appears on your DIRECTV bill.

• You can find your account information near the top of your DIRECTV bill, just above the "Summary" section.

• Look for the address listed under the heading "For Service at." It is important that you use this "Service Address" ZIP code as well as the phone number you have on record with us. If you continue having trouble, please contact us.

Make sure that your email includes your DIRECTV account number, phone number, ZIP code, and email address you are trying to register. You should also include the exact error message that you received.

Was This Helpful?

We're sorry to hear that. Please contact us.
We appreciate you taking the time to help us improve our support site. Please take a minute to tell us how we can improve this answer to better serve you. Important: Comments are collected and periodically reviewed to help us improve answers in our knowledgebase. Due to the volume of feedback we receive, we are not able to respond to comments submitted here. If you require a response, please refer to our Contact Us page for ways you can contact DirecTV or click "email us" after you close this screen.
Still need help? Contact us.