Hi! How can we help you?
Please sign in
for a more personalized experience.


Does DIRECTV provide aid for customers impacted by natural disasters?


DIRECTV has policies in place to assist customers who are impacted by natural disasters. If you live in a declared disaster area, we'll work with you to find a solution that best fits your needs. Options available include:

  • Account cancellation - If service cannot be restored at your home due to the damage from a natural disaster, we will cancel your account, and waive any fees associated with the inability to return equipment, along with any remaining agreement on the account.
  • Account suspension - If you are without power for an extended period, we will suspend your account until power and services can be restored.
  • No-cost service calls - If service can be restored at your home, we will send a technician at no cost to ensure the dish is properly aligned and to fix any technical issues.
  • Equipment - If your equipment was damaged by a natural disaster, we will waive equipment replacement costs if you continue your DIRECTV service.
  • If you are a customer that has been affected, please contact 1-800-531-5000 so we can remedy your situation immediately.


    Was This Helpful?

    We're sorry to hear that. Please contact us.
    We appreciate you taking the time to help us improve our support site. Please take a minute to tell us how we can improve this answer to better serve you. Important: Comments are collected and periodically reviewed to help us improve answers in our knowledgebase. Due to the volume of feedback we receive, we are not able to respond to comments submitted here. If you require a response, please refer to our Contact Us page for ways you can contact DirecTV or click "email us" after you close this screen.

    Related Questions

    • DIRECTV delivers 99% worry-free signal reliability, based on a nationwide study of representative cities. Our state-of-the-art equipment is extremely reliable, day and night. On very rare occasions...
    • Before you begin troubleshooting, press INFO on your remote control. If you see a banner showing a program title and description at the top of the screen, try this. Proceed with the troubleshooti...
    • There are two ways you can reset your receiver: Method 1: Press the Reset button On some DIRECTV receivers there is a red reset button located inside the access card door on the front panel. Pres...
    • 771 is an error code that indicates your receiver is having trouble communicating with your satellite dish. As a result, your TV signal may be interrupted. In rare instances, the signal between ...
    • Chat with Us Our chat team is here to help from 6 am to Midnight CT.  Look for the Chat window at the bottom of the page. If you do not see it, our Chat Agents are currently assisting other cu...
    Still need help? Contact us.