DIRECTV has policies in place to assist customers who are impacted by natural disasters. If you live in a declared disaster area, we'll work with you to find a solution that best fits your needs. Options available include:
- Account cancellation - If service cannot be restored at your home due to the damage from a natural disaster, we will cancel your account, and waive any fees associated with the inability to return equipment, along with any remaining agreement on the account.
- Account suspension - If you are without power for an extended period, we will suspend your account until power and services can be restored.
- No-cost service calls - If service can be restored at your home, we will send a technician at no cost to ensure the dish is properly aligned and to fix any technical issues.
- Equipment - If your equipment was damaged by a natural disaster, we will waive equipment replacement costs if you continue your DIRECTV service.
If you are a customer that has been affected, please contact 1-800-531-5000 so we can remedy your situation immediately.