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Whole-Home DVR service:
How to check if you're set up for Whole-Home DVR service?

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To enjoy Whole-Home DVR service, you'll need an HD DVR for one of your TVs and HD-capable receivers for your other TVs. These receivers must be properly connected and networked by a professional technician. Follow the steps below to check if you have everything you need:

Step 1

Go to your HD DVR and press the MENU button on your remote control.

Step 2

Use the DOWN ARROW button on your remote control to highlight Settings & Help. You'll see a list of icons on the right side of your TV screen. Use the right arrow button to highlight Settings. Then press the SELECT button to select it.

Step 3

You'll see a model number for your receiver. An HD DVR will have a model number starting with HR21 or higher. An HD receiver will have a model number H21 or higher. Another indication that your receiver is Whole-Home capable is whether or not you see Whole-Home as a menu option.

If your DIRECTV system includes the required receivers, you may already be set up for Whole-Home DVR service. If this is the case, you just need to activate Advanced Receiver Service. To confirm your setup and activate, sign in to My Account and click on the My Equipment tab. Or call us at 1-800-531-5000.
Tip

Don't have the required receivers or they are not set up for Whole-Home DVR service?

Please call 1-800-531-5000. Our customer service representatives are standing by to discuss all your TV entertainment needs. Installation charges apply. Equipment upgrade costs may apply.

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