Hi! How can we help you?
Please sign in
for a more personalized experience.

Search

What do I need to use GenieGO™?

Print

To use GenieGO™, you’ll need:

  • An active DIRECTV account and programming package.
  • A wireless broadband Internet network in your home.
  • An available Ethernet port on your wireless router.
  • An HD DVR (model HR20 or higher) or a Genie HD DVR (model HR34 or higher) connected to the Internet.
  • A computer or a mobile device with the GenieGO App. Download the free GenieGO app on up to 5 compatible devices.
  • Mobile DVR Service to activate your GenieGO. It will be automatically added to your account at no charge.

Need help installing your GenieGO? We’ll show you how.

 

Was This Helpful?

 
We're sorry to hear that. Contact us orwith a specialist.
We appreciate you taking the time to help us improve our support site. Please take a minute to tell us how we can improve this answer to better serve you. Important: Comments are collected and periodically reviewed to help us improve answers in our knowledgebase. Due to the volume of feedback we receive, we are not able to respond to comments submitted here. If you require a response, please refer to our Contact Us page for ways you can contact DirecTV or click "email us" after you close this screen.

Related Questions

  • What is GenieGO™? What is GenieGO™? What does GenieGO™ do? What do I need to use GenieGO™? How many devices can I use GenieGO with? How many hours of programming can GenieGO™ hold for do...
  • DIRECTV nomad™ customers: nomad™ has been renamed GenieGO™. It's the same device; only the name has changed. DIRECTV GenieGO™ is a small device that works with your Genie or HD DVR receiver...
  • Installing the GenieGO device is quick and easy. Before getting started, make sure you have the following: Broadband Internet service A wireless router An HD DVR (model HR20 o...
  • How to take your DVR-recorded shows with you anywhere. With GenieGO, you can sync your DVR playlist to your computer, tablet, or phone, and take your recorded shows with you wherever you go and ...
  • Yes, it does. However, Whole-Home DVR service is not required to access programs recorded on multiple HD DVRs as long as all your HD DVRs are connected to the same Internet network. Also, if you do...
Still need help? Contact us orwith a specialist.