Hi! How can we help you?
Please sign in
for a more personalized experience.

Search

Why can I not activate or register my GenieGO™ when I am using my mobile device?

 

Print
Your mobile device must be connected to your wireless router through your Wi-Fi network to communicate with the GenieGO. Make sure the Wi-Fi is enabled on your mobile device and connected to your wireless router. Confirm that all three lights on the GenieGO are blue. Once confirmed, repeat the activation and registration process. If the issue persists, please refer to your GenieGO manual.

Was This Helpful?

 
We're sorry to hear that. Please contact us.
We appreciate you taking the time to help us improve our support site. Please take a minute to tell us how we can improve this answer to better serve you. Important: Comments are collected and periodically reviewed to help us improve answers in our knowledgebase. Due to the volume of feedback we receive, we are not able to respond to comments submitted here. If you require a response, please refer to our Contact Us page for ways you can contact DirecTV or click "email us" after you close this screen.

Related Questions

  • What is GenieGO™? What is GenieGO™? What does GenieGO™ do? What do I need to use GenieGO™? How many devices can I use GenieGO with? How many hours of programming can GenieGO™ hold for do...
  • DIRECTV nomad™ customers: nomad™has been renamed GenieGO™. It's the same device; only the name has changed. To use GenieGO™, you’ll need: An active DIRECTV account and programming packag...
  • DIRECTV nomad™ customers: nomad™has been renamed GenieGO™. It's the same device; only the name has changed. DIRECTV GenieGO™ is a small device that works with your Genie or HD DVR receiver ...
  • DIRECTV nomad™ customers: nomad™ is now GenieGO™. Same magical device. We just gave it a more appropriate name. You can register up to five devices to use with GenieGO. That means just about ...
  • DIRECTV nomad™ customers: nomad™ is now GenieGO™. Same magical device. We just gave it a more appropriate name. Yes, it does.  
Still need help? Contact us.