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My GenieGO™ prepares my recorded shows, but won't download them to my PC. What should I do?


Please note: DIRECTV no longer sells GenieGO devices online or over the phone.

Your Internet security software may mistake the GenieGO™ for a dangerous device. If this occurs, you will be blocked from transferring content to your PC until the security software is configured to trust the GenieGO™. Known issues include:

  • Avast! Antivirus Web Shield
Try this:
  1. Click the "New Group" button at the bottom of the Application Rules screen, then rename the newly created "All" Application to GenieGO.
  2. Right-click on the GenieGO name you just created and select "New application rule."
  3. Change Allowed Connections to "All connections."
  4. Consult the user manual or company websites for your security software to find out how you can add GenieGO™ to your trusted devices.

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