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My GenieGO™ prepares content but won't download to my PC. What should I do?

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DIRECTV nomad™ customers: nomad™ is now GenieGO™ Same magical device.
We just gave it a more appropriate name.

3rd party Internet security software may mistake the GenieGO™ for a dangerous device. If this occurs, you will be blocked from transferring content to your PC until the security software is configured to trust the GenieGO™. Known issues include:

  • Avast! Antivirus Web Shield
    1. Click the "New Group" button at the bottom of the Application Rules screen, and Rename the newly created "All" Application to GenieGO.
    2. Right-click on the GenieGO name you just created and select "New application rule"
    3. Change Allowed Connections to "All connections".

Consult the user manual or company websites for your security software to find out how you can add GenieGO™ to your trusted devices.

 

 

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