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DIRECTV Tech Support Videos

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Can’t figure out how to work your DVR? Want to set parental controls? Seeing an error code on your TV screen? Find answers to these questions with DIRECTV's technical support videos. Ver en español.
We have six categories to help you easily find the solution you're looking for: Getting Started, HD & HD DVR Receiver, Standard & DVR Receiver, Troubleshooting, Remote DVR, and Advanced Features.

HD & HD DVR Receiver
Not sure what receiver you have? If you're next to your TV, press and hold down the INFO button on your remote for a few seconds until the Info & Test screen appears. You'll see your receiver's model number in the "Receiver" line. If your receiver model number starts with an "H" or an "HR," you have an HD receiver.
Standard & DVR Receiver
Not sure what receiver you have? If you're next to your TV, press and hold down the INFO button on your remote for a few seconds until the Info & Test screen appears. You'll see your receiver's model number in the "Receiver" line. If your receiver model number starts with an "R" or a "D," you have an SD receiver.

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