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I get an error message when I try to stream a movie or a show. What does it mean?

Here’s a list of error messages you might encounter while watching movies and shows online. Most issues can be solved easily, but if you are still having trouble, please contact us.

Error message: Video streaming is temporarily unavailable. Please try again later.
What’s the problem? There are many potential causes for this error. Please try again later.

Error message: You’ve reached the maximum number of devices allowed for concurrent streaming. To watch on your current device, one of the other devices will have to stop streaming
What’s the problem? There is a limit of two concurrent streams per directv.com account. Discontinue streaming on one of the devices.

Error message: Your subscription does not include this channel. Please upgrade your package.
What’s the problem? You selected a title that requires a subscription to a premium network or another TV package. For example, if you want to watch an HBO® show online, you’ll need to activate HBO® in your programming package. You can upgrade your package from any computer, tablet, or cell phone.

Error message: We’re sorry, this video is no longer available
What’s the problem? This error pertains to content you have in your queue or playlist that is no longer available on DIRECTV. Please choose another title.


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