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How do I troubleshoot a snowy TV screen?

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If your TV screen is "snowy" or you're seeing wavy lines or overlapping images, try Solution 1 below. If your screen is solid black, green, or blue, try this.
Solution 1: Check that your TV is set on the right input
Make sure your TV and your receiver are both on.
On your remote control, press the TV Input button to cycle through TV inputs (Component, HDMI, etc) until you see a clear picture. If nothing happens when you press the button, program your remote to control your TV Input, then try again.
Still not seeing a clear picture?
Try Solution 2.
Solution 2: Check that your TV and your receiver are on the same output channel
Tune your TV to Channel 3 or Channel 4 using your TV remote control, not your DIRECTV remote control. You can also use the control panel on your TV.
If you see a clear picture, slide the Channel 3/4 switch at the back of your receiver to the same channel your TV is tuned to.
Still not seeing a clear picture?
Try Solution 3.
Solution 3: Reset Your Receiver
Unplug your receiver's power cord from the electrical outlet, wait for 15 seconds, and plug it back in.
Press the Power button on the front panel of your receiver. Wait for your receiver to reboot.
Still not seeing a clear picture?
Please call 1-800-531-5000 for assistance.

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