Check all the connections on the back of your receiver, starting with the SAT-IN connection, and make sure they're secure.
You may have a SWiM Power Inserter (pictured on the right) attached to the DIRECTV cable coming from your dish. Unplug it from the electrical outlet, wait for 15 seconds, and plug it back in.
Do not plug in the SWiM Power Inserter to a power outlet that can be turned off.
Still having issues?
Please call 1-800-531-5000 for assistance.
Note: If you have to reset your SWiM Power Inserter frequently, please contact us to schedule a service call.