Solution 2: Verify the batteries are working
Step 1 Press and hold down the number "1" on your keypad. Make sure you see a blinking green LED at the top of the remote.
Step 2 If you do not see a green light, change the batteries in your remote. Here's how:
a. Turn your remote control over and remove the battery cover.
b. Insert two new AA batteries and close the battery cover. If possible, use batteries from the same pack.
c. Push and hold any button. If you see a solid green light at the top of your remote, that means the batteries are working.
d. Press the GUIDE
button on your remote.
Remote still not responding?
Try Solution 3.