Your receiver is configured for the incorrect satellite dish. Try this:
Step 1Press MENU on your remote control
Step 2Select Settings & Help
Step 3Select Settings
Step 4Select Satellite
Step 5Select Repeat Satellite Setup
Step 6Press the DASH button on your remote control.
Step 7Select Dish Type and set the receiver to 03: Slimline-3
Step 8Select Continue.
Step 9Please wait a few minutes for your receiver to verify the new dish configuration.
Still having issues?
Please call 1-800-531-5000 for assistance.