Your receiver is configured for the incorrect satellite dish. Try this:
on your remote control
Select Settings & Help
Select Repeat Satellite Setup
Press the DASH
button on your remote control.
Select Dish Type
and set the receiver to 03: Slimline-3
Please wait a few minutes for your receiver to verify the new dish configuration.
Still having issues?
Please call 1-800-531-5000 for assistance.