Hi! How can we help you?
Please sign in
for a more personalized experience.


How do I connect my Genie® or HD DVR to the Internet?

A minimum connection speed of 750Kbps (DSL or cable modem) is required. 2Mbps or higher is recommended.
Connecting your Genie or HD DVR to the Internet opens the door to a world of entertainment: Access to thousands of On Demand movies and shows, Pandora Internet radio, live TV on your mobile device, and more. Let's get started.
Press and hold the INFO button on your remote until the Info & Test screen appears on your TV. You'll find your receiver model number in the "Receiver" line. What receiver model do you have?

HR20, HR21, HR22, HR23, HR24, HR34, or R22

Was This Helpful?

We're sorry to hear that. Please contact us.
We appreciate you taking the time to help us improve our support site. Please take a minute to tell us how we can improve this answer to better serve you. Important: Comments are collected and periodically reviewed to help us improve answers in our knowledgebase. Due to the volume of feedback we receive, we are not able to respond to comments submitted here. If you require a response, please refer to our Contact Us page for ways you can contact DirecTV or click "email us" after you close this screen.

Related Questions

  • Yes, but please note that if you have Whole-Home DVR service or plan to get Whole-Home DVR service, you cannot use this method of connecting your HD DVR to the Internet. Whether you have Whole-Home...
  • Watch this video to learn about the benefits of reconnecting your Genie HD DVR model HR44 to the Internet. Follow the simple steps to reconnect your HD DVR to the Internet. LoadVideoPl...
  • By connecting your DIRECTV Plus® HD DVR to the Internet, you get instant access to thousands of shows and movies On Demand, Pandora on your TV, and interactive TV apps. Before proceeding with t...
  • Watch this video to learn how to connect your Genie® HD DVR model HR44 to the Internet. Follow the simple steps for connecting your Genie. // // Please note: If your HD DVR used to be conn...
  • To check if your HD DVR is connected to your home broadband Internet network, press the DASH button on your remote control. If you see "Internet: Not detected" on your TV screen, click here to lear...
Still need help? Contact us.