If you can't make a payment by the due date or you've already missed a payment, you can make a Promise to Pay and let us know when you'll be able to pay your bill. If your account is past due, it will temporarily stop call attempts. This may take approximately 24 hours to take effect.
Please note: Late fees will still apply to your account.
Please note: By making a Promise to Pay, you're informing us of payment you'll be making in the future and NOT scheduling an actual payment. Late fees may still apply.
If you've been scheduled for service interruption, you could be eligible for a one-time service interruption extension of up to a maximum of five days. Doing so will temporarily stop call attempts. This may take approximately 24 hours to take effect.
Please note: If you see a "Promise to Pay" window, you're NOT eligible for a service interruption extension. Your service will be interrupted on the scheduled date unless we receive your payment by then. Learn how to make a Promise to Pay in the section above.