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What should I do if I forgot my email/Access ID or password?

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Select the appropriate link below to learn how to retrieve your username or AT&T Access ID (sometimes referred to as User ID), or reset your password.

Step 1

On the directv.com sign in page, select the “Forgot email or Access ID?” link.

Step 2

Since DIRECTV is now part of the AT&T family, you will be redirected to att.com. On the “Forgot User ID” screen, select “DIRECTV” from the dropdown. Then, enter your DIRECTV account number and billing ZIP code. Once you’re done, select Continue.

Note: Your DIRECTV account number is printed at the top of your bill.

Step 3

We’ll send your User ID to the email address we have on file. Please check your email.

If you’re still having trouble, select the Chat link at the bottom right to chat with one of our representatives.

Step 1

On the directv.com sign in page, select the “Forgot password?” link.

Step 2

Since DIRECTV is now part of the AT&T family, you will be redirected to att.com. Once you get there, select the radio button next to Password. Then enter your DIRECTV email address or AT&T Access ID and your last name. Select Continue.

Step 3

We’ll email you a temporary password. Please copy and paste your temporary password in the entry field and select Continue.

Step 4

Enter a new password, then confirm it. When you’re done, select Continue.

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