Select the appropriate link below to learn how to retrieve your username or AT&T Access ID*, or reset your password.
Note: Your DIRECTV account number is printed at the top of your bill.
We’ll send your User ID to the email address we have on file. Please check your email.
*Access ID is sometimes referred to as User ID
If you’re still having trouble, select the Chat link at the bottom right to chat with one of our representatives.
We’ll email you a temporary password. Please copy and paste your temporary password in the entry field and select Continue.
Enter a new password, then confirm it. When you’re done, select Continue.