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On-Screen Error Message: Wired Connection Lost

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If you're seeing a "Wired Connection Lost" error message on your TV screen, it means the Genie Mini cannot connect to your home Genie network. Before you begin troubleshooting, please make sure you have access to your Genie HD DVR and Genie Mini.

Solution 1: Check the Genie Mini connections

Step 1

Your cables may be loose. Check all the connections between your Genie Mini and the wall outlet and make sure they're secure.

Step 2

Ensure there are no unnecessary adapters, such as DECA, band stop filters, and b-band converters, connected to your Genie Mini.

Still seeing the "Wired Connection Lost" message?
Try Solution 2.


Solution 2: Reset your Genie Mini and Genie HD DVR

Step 1

Reset your Genie Mini by pressing the red reset button on the side. If you're still seeing the "Wired Connection Lost" message, continue to Step 2.

Step 2

Go to your Genie HD DVR and reset it by pressing the red button located inside the access card door on the right side of the front panel.

Step 3

Go back to your Genie Mini. If you're still seeing the "Wired Connection Lost" message, please call us at 1-800-531-5000.

Make sure you have your DIRECTV account number handy when you call. (Your nine-digit account number is printed at the top of your bill. If you don't have your bill handy, sign in to your directv.com account. You'll find your account number on your "My Overview" page next to your name.)

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