I got a message that I won’t be charged for data when streaming. What does this mean?
Great news! If you’re a DIRECTV and AT&T Mobility customer, you can stream most movies and shows on the DIRECTV App over the AT&T cellular network without it counting against your usage allowance.* It’s one of the many benefits of being an AT&T and DIRECTV customer.
*Here’s the fine print:
Residential DIRECTV customers and select wireless customers only. Available only in the U.S. (excludes Puerto Rico and U.S. Virgin Islands). Streaming does not count against your data allotments. Exclusions: App download may incur data usage/charges. Advertisements and non-streaming app activity may incur data usage. Not available on streaming through GenieGO (formerly Nomad), select connected vehicles, prepaid, or to corporate responsibility users lines with a custom access point name. Eligible Wireless: Requires postpaid data service on eligible device. Must not have data block on line. AT&T wireless usage subject to AT&T’s service terms, conditions, restrictions, and network management practices, including speed reduction. Streaming may not work at reduced speeds. Eligible DIRECTV: Content may vary by TV package and viewing location. All functions and programming subject to change at any time. Offer subject to change and may be discontinued at any time. Please see below compatible devices:
- iPad 2, iPad 3, iPad 4, iPad Air, iPad Air 2.
- iPad mini, iPad mini 2, iPad mini 3.
- iPhone 4s, iPhone 5, iPhone 5c, iPhone 5s, iPhone 6, iPhone 6 Plus.
- iPod touch (fifth generation)
Does this offer apply to all the content in the DIRECTV App?
- A supported Android device with OS version 4.2 or higher with a DIRECTV Tablet or Phone App.
Yes, viewing of content on all channels is currently covered. While we don’t expect it to occur
, some advertisements may not be included and could count against your usage allowance. Certain other data (metadata and background data- such as program details and images) will also count against your allowance. Finally, the following activities within the App will also count against your data allowance: browsing or searching for shows, viewing “settings”, downloading the App or updating the App (if over wireless). AT&T has implemented measures intended to address these limited circumstances.
Is this streaming offer available outside the United States?
No. This offer is available to eligible AT&T Mobility customers in the United States only. Not available in Puerto Rico and U.S. Virgin Islands. International roaming is not included in this offer and data charges will apply.
Do I need to do anything to sign up for this streaming offer? Does it expire?
If you’re an eligible AT&T Mobility customer, you must sign up for the App, and from there, we’ll take care of it all. We reserve the right to change this offer at any time. We will provide advance notice if we discontinue this offer.
Will this affect the quality of my video?
The Data Free TV feature won’t affect the quality of your video. However, DIRECTV uses video optimization technology in the App to provide a better streaming experience, and content is commonly viewable in Standard Definition quality. However, the App does this with all streams and this is not related to Data Free TV.
How much does this cost?
There is no additional cost to you. It is DIRECTV’s way of saying “Thank You” for being a customer of DIRECTV and AT&T Mobility.
Is streaming sponsored on other network apps if I sign in with my DIRECTV account?
No, right now this offer is for content you view while signed into the DIRECTV App only.
I have an unlimited plan, but I do know that AT&T might limit download speed if I go past 22GB in one month. Does Data-Free TV apply to me?
Yes, Data Free TV does not count towards the 22GB monthly threshold. But, once your threshold is met and you are in a congested areas, network management will apply to content delivered by the DIRECTV and U-verse apps, just like all other content delivered by the AT&T wireless network.
Will Data Free TV still apply if I go over my data allotment on my Mobile Share Advantage plan?
If you reach your data allotment with your Mobile Share Advantage plan and you’ve exhausted your Rollover Data, and any other high speed allotments, all data usage, including that for Data Free TV, will be slowed to 128 Kbps for the rest of your bill cycle. You will not be able to stream video during this time. If you want more high speed data you can change your plan.
Will this be reflected on my AT&T Mobility statement?
Yes, you can see how much data you saved every month by looking for the Data Free TV line item on your AT&T wireless bill.