Hi! How can we help you?
Please sign in
for a more personalized experience.

Search

Do I have to return my equipment if I disconnect it?

Print

Because DIRECTV leases equipment to you, we ask that you return it to us when it is disconnected. When you activated your DIRECTV service, you accepted the terms of our Customer Agreement, which indicates that you agree to return disconnected equipment. If you do not return equipment, DIRECTV may charge a fee of up to $45 per standard receiver, HD receiver, Genie Mini, Wireless Genie Mini and Wireless Video Bridge, or $135 per DVR, HD DVR, Advanced Whole-Home DVR (aka "Genie HD DVR") and GenieGo. To learn more, just visit our web site at directv.com/agreements.

Was This Helpful?

 
We're sorry to hear that. Please contact us.
We appreciate you taking the time to help us improve our support site. Please take a minute to tell us how we can improve this answer to better serve you. Important: Comments are collected and periodically reviewed to help us improve answers in our knowledgebase. Due to the volume of feedback we receive, we are not able to respond to comments submitted here. If you require a response, please refer to our Contact Us page for ways you can contact DirecTV or click "email us" after you close this screen.

Related Questions

  • If you cancel your service or if your account was deactivated because you did not maintain the minimum programming requirements, you will be charged a deactivation fee of $15. If you cancel before ...
  • All DIRECTV equipment offers are for leased equipment only. Equipment costs, particularly for advanced products such as HD and/or DVR receivers, can be sizable and we believe leasing provides our c...
  • Under the terms of the DIRECTV Customer Agreement, when your DIRECTV service is cancelled, all outstanding charges are billed to the method of payment we currently have on file. The Customer Agreem...
  • Are you disconnecting your service because you're moving? With the DIRECTV MOVERS DEAL™, moving the DIRECTV service you know and love to your new home is easy. To learn more please visit directv....
  • We don't have this option available right now. We want to be sure we've done everything we can to make your DIRECTV experience a great one, so if you do want to cancel your account with us, we ask ...
Still need help? Contact us.