Hi! How can we help you?
Please sign in
for a more personalized experience.

Search

We found 102 answers for "picture is frozen":
  • This problem may be caused by one of the following situations: Severe weather such as heavy rain or snow can interfere with the signal, causing your picture to freeze frame or “pixelate.”...
  • Before you begin troubleshooting, press INFO on your remote control. If you see a banner showing a program title and description at the top of the screen, try this . Proceed with the troubleshooting...
  • In rare instances, you may see a message with an error code on your TV screen. In most cases, you can easily resolve the issue yourself by following our step-by-step troubleshooting instructions...
  • For those times when you can't decide between two channels to watch, the Genie HD DVR offers a handy feature called Picture-in-Picture (PiP), which lets you watch two channels at the same time...
  • If your TV screen is "snowy" or you're seeing wavy lines or overlapping images, try Solution 1 below. If your screen is solid black, green, or blue, try this . Solution 1: Check that your TV is set...
We're sorry, we couldn't find any answers that match your search. Try rephrasing your question.
We're sorry, we couldn't find any answers that match the filters you have selected. Try removing some filters.

Most Popular Questions

  • There are two ways you can reset your receiver: Method 1: Press the Reset button On some DIRECTV receivers there is a red reset button located inside the access card door on the front panel. Press...
  • Select a package below to view its channel lineup: English Packages Select Entertainment Choice Xtra Ultimate Premier Spanish Packages Mas Latino Optimo Mas Mas Ultra Lo Maximo If your package is not...
  • If you cancel your service or if your account was deactivated because you did not maintain the minimum programming requirements, you will be charged a deactivation fee of $15. If you cancel before...
  • With the NFL SUNDAY TICKET MAX Package, you'll have access to all the regular NFL SUNDAY TICKET features, plus premium features such as RED ZONE CHANNEL, DIRECTV FANTASY ZONE Channel, Short Cuts, and...
  • With DIRECTV’s NFL SUNDAY TICKET, your living room becomes the 50-yard line, and you become the ultimate fan. Enjoy every out-of-market game every Sunday afternoon, plus enjoy interactive features...