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We found 436 answers for "troubleshooting":
  • If you’re having issues with your DIRECTV remote, there are a few possible solutions. The first is to check to see if your DIRECTV remote is set correctly. If you 're having trouble changing channels...
  • If your TV screen is "snowy" or you're seeing wavy lines or overlapping images, try Solution 1 below. If your screen is solid black, green, or blue, try this . Solution 1: Check that your TV is set...
  • Do you see a progress bar on your TV screen with a message like "Receiving Satellite info..."? Yes No Your receiver is rebooting. Wait for the progress bar to reach 100%. It's possible for the...
  • Press the CHAN/PAGE UP or DOWN buttons on your remote control. Does the program occur on more than one channel? Yes No Please wait a few minutes. If the problem doesn't resolve itself, please call...
  • Problem Closed Caption issues can originate from several different programming sources. DIRECTV is not creating and/or modifying captioning data but is simply passing information received from the...
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Most Popular Questions

  • There are two ways you can reset your receiver: Method 1: Press the Reset button On some DIRECTV receivers there is a red reset button located inside the access card door on the front panel. Press...
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  • If you cancel your service or if your account was deactivated because you did not maintain the minimum programming requirements, you will be charged a deactivation fee of $15. If you cancel before...
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